Return Policy for US Customers
Returns and refundsOnly for items that are defective or not what you ordered
We can’t accept returns or exchanges for any other reason.
How to request a return
- Contact us within 7 business days of deliveryEmail nnine.ec@gmail.com or use our contact form.
- Tell us about the problemInclude your order number, photos of the defect, and whether you’d like a return or an exchange for the same item.
- We’ll guide you through the next stepsWe’ll reply by email with how to return or exchange your item.
We can’t accept returns for
- Change of mind, including size, color, look or measurements
- Items reported more than 7 business days after delivery
- Items that have been worn, altered, washed or cleaned
- Items with odors, stains or damage that happened after delivery