For First Time Users
Please check your address before confirming your order.
Please check them before using this shop to avoid any problems.
The flow of delivery after receiving an order.
Ordering
2. Confirmation of payment (We will arrange your order first, even if you pay later.)
3. Order placed by our company
4. Waiting for the order to arrive
5. International shipping (we will send you a shipping notification e-mail.) You will receive your order within 3-5 days after shipping.
6. Domestic shipment (at this point, the shipment can be tracked by Sagawa Express)
7. Arrival
★(If you are not at home, the package will be returned to the warehouse of the international carrier after the storage period has expired. If you are not at home, the package will be returned to the international carrier's warehouse after the storage period has expired, and you will be charged for resending the package. If you have any questions, please contact us.)
We do not recommend this item to those who seek perfection or are in a hurry, so please only use this item if you understand. Please understand that due to production reasons, there may be a shortage of products after your order is placed, or we may have to contact you before or after your order is placed.
In such cases, we will promptly refund the missing items.
About the Inquiry Form
We will reply to your inquiry within 3 business days, excluding Saturdays, Sundays, and national holidays.
Cancellation of Orders
If you do not contact us within 1 business day after placing your order, we will not be able to accept your cancellation.
Please note that we will not be able to cancel your order if you do not contact us within 1 business day after you place your order. Orders are sent the next day to the place of order, therefore, as a rule, we cannot accept cancellations. We hope you will understand the nature of the overseas order mail order, and we appreciate your understanding.
Period from order to delivery
Period from order to delivery
From order (after confirmation of payment) to shipment 『7-14 business days (closed on Saturdays, Sundays, national holidays and holidays)Please allow 7-14 business days from the time of order (after confirmation of payment) to the time of shipment. It takes about 4 days from the time of shipment to the time of delivery. Therefore, overall, it takes about 4 days from the time of order to the time of delivery.10-18 daysPlease allow about 10-18 days from order to delivery.
Please note that this is the time frame for orders placed on business days for all items.
Please note that we do not do pickup or shipping on Saturdays and Sundays.
Orders placed after 5:00 p.m. on Saturday will be processed on Monday, so please place your orders as early as possible.
We will notify you of the tracking number of your order to your e-mail address after the order has been shipped.
- About shipping charges:Flat rate of 8 per orderper order
- I did not receive an order completion e-mail:Please click here
■■Please read the following notes before placing your order.
1）Please understand in advance that the product inventory on this site is highly fluid and may run out of stock even after an order has been placed by the customer.
We will contact you by e-mail when the product is out of stock.
In the case of multiple orders, we will notify the customer of the out-of-stock items and refund the price of the missing items by bank transfer.
(2) The color of the product may differ from the picture due to the indoor environment and the degree of light source.
Also, please understand that the color of the actual product may look slightly different from the color of the product depending on the usage environment of the monitor, such as smart phones and PCs.
(3) We cannot accept color and size changes for products that have been ordered, so please check before placing your order.
In addition, we cannot accept any returns or exchanges for customer reasons, such as size change, color, image difference, or different actual size, for products after delivery, so please refrain from purchasing from such people in advance.
4）Sewing may be rough because of overseas products. There are cases of fraying, threading, no laundry tag, wrinkles, beads, buttons, and other loose fitting. We ask for your understanding in advance.
In addition, because these are overseas products, unlike Japanese products, some bottoms, such as jeans and denim, do not have holes in the button holes. In that case, we will ask you to open the hole by yourself.
5) Because our store is a mail order service, there may be cases where items are out of stock due to reasons at the place of order. In that case, we will contact the customer and refund the price for the missing item. (If you have chosen deferred payment, the system will charge you the amount you have ordered, so the amount cannot be changed.)
6) If you use deferred payment, if there is an error in the shipping address, the payment company will not be able to send you a payment form, and your order will therefore be canceled. We may ask you to place a new order.
■■■■Return Policy■■■■
If you receive defective products or products that differ from what you ordered
If you receive a defective product or an item that is different from what you ordered, we will return it or exchange it for the same product.
Please note that we will not accept returns of defective items if you do not contact us within 5 days of receipt.
If you wish to exchange or return an item, please contact us with a photo of the defective part and specify which action you wish to take.
Please note that we cannot accept returns or exchanges in the following cases
Returns or exchanges due to the customer's own reasons (color, size, etc.)
Items that have been in our warehouse for more than 6 days after arrival.
Items that have been used, altered, washed, or cleaned
Items that have been used, altered, washed, or cleaned
Above
Please be sure to read the following terms and conditions before using our store.
■■About Business Days
Business days: Monday-Friday
Closed: Saturdays, Sundays, national holidays, and national holidays (New Year's holidays and other major holidays will be announced separately)