For First Time Users
Please check your address before confirming your order.
Please check them before using this shop to avoid any problems.
For users outside Japan, please check here
The process from order to delivery.
Ordering
2. Confirmation of payment (We will arrange your order first, even if you pay later.)
3. Order placed by our company
4. Waiting for the order to arrive
5. International shipping (we will send you a shipping notification e-mail.) You will receive your order within 3-5 days after shipping.
6. Domestic shipment (at this point, the shipment can be tracked by Sagawa Express)
7. Arrival
★(If you are not at home, the package will be returned to the warehouse of the international carrier after the storage period has expired. If you are not at home, the package will be returned to the international carrier's warehouse after the storage period has expired, and you will be charged for resending the package. If you have any questions, please contact us.)
We do not recommend this item to those who seek perfection or are in a hurry, so please only use this item if you understand. Please understand that due to production reasons, there may be a shortage of products after your order is placed, or we may have to contact you before or after your order is placed.
In such cases, we will promptly refund the missing items.
About the Inquiry Form
We will reply to your inquiry within 3 business days, excluding Saturdays, Sundays, and national holidays.
Cancellation of Orders
If you do not contact us within 1 business day after placing your order, we will not be able to accept your cancellation.
Please note that we will not be able to cancel your order if you do not contact us within 1 business day after you place your order. Orders are sent the next day to the place of order, therefore, as a rule, we cannot accept cancellations. We hope you will understand the nature of the overseas order mail order, and we appreciate your understanding.
Period from order to delivery
Period from order to delivery
From order (after confirmation of payment) to shipment 『7-14 business days (closed on Saturdays, Sundays, national holidays and holidays)Please allow 7-14 business days from the time of order (after payment confirmation) to the time of shipment. It takes about 4 days from the time of shipment to the time of delivery. Therefore, overall, it takes about 4 days from the time of order to the time of delivery.10-18 daysPlease allow about 10-18 days from order to delivery.
Please note that this is the time frame for orders placed on business days for all items.
Please note that we do not do pickup or shipping on Saturdays and Sundays.
Orders placed after 5:00 p.m. on Saturday will be processed on Monday, so please place your orders as early as possible.
We will notify you of the tracking number of your order to your e-mail address after the order has been shipped. Please note that we may take more time if there is a major holiday at the delivery address. In that case, we will notify you on the top page of the store.
- About shipping charges:Shipping fee per order is 800 yen per order (free shipping for orders over 15,000 yen)
- I did not receive an order completion email:Please click here
■■Please read the following notes before placing your order.
1）Please understand in advance that the product inventory on this site is highly fluid and may run out of stock even after an order has been placed by the customer.
We will contact you by e-mail when the product is out of stock.
In the case of multiple orders, we will notify the customer of the out-of-stock items and refund the price of the missing items by bank transfer.
(2) The color of the product may differ from the picture due to the indoor environment and the degree of light source.
Also, please understand that the color of the actual product may look slightly different from the color of the product depending on the environment of the monitor used, such as a smartphone or PC.
(3) We cannot accept color and size changes for products that have been ordered, so please check before placing your order.
In addition, we cannot accept any returns or exchanges for customer reasons, such as size change, color, image difference, or different actual size, for products after delivery, so please refrain from purchasing from such people in advance.
4）Sewing may be rough because of overseas products. There are cases of fraying, threading, no laundry tag, wrinkles, beads, buttons, and other loose fitting. We ask for your understanding in advance.
In addition, because these are overseas products, unlike Japanese products, some bottoms, such as jeans and denim, do not have holes in the button holes. In that case, we will ask you to open the hole by yourself, so please understand and agree in advance before you purchase.
5) Because our store is a mail order service, there may be cases where items are out of stock due to reasons at the place of order. In that case, we will contact the customer and refund the price for the missing items. (If you have chosen deferred payment, the system will charge you the amount you have ordered, so the amount cannot be changed.)
6) If you use deferred payment, if there is an error in the shipping address, the payment company will not be able to send you a payment form, and your order will therefore be canceled. We may ask you to place a new order.
■■■■Return Policy■■■■
If you receive a defective product or an item that is different from what you ordered
If you receive an item that is defective or different from what you ordered, we will return it or exchange it for the same item.
Please note that we will not accept returns of defective items if you do not contact us within 5 days of receipt.
If you wish to exchange or return an item, please contact us with a photo of the defective part and specify which action you wish to take.
Please note that we cannot accept returns or exchanges in the following cases
Returns or exchanges due to the customer's own reasons (color, size, etc.)
Items that have been in our warehouse for more than 6 days after arrival
Items that have been used, altered, washed, or cleaned
Items that have been used, altered, washed, or cleaned.
Above...
Please be sure to read the following terms and conditions before using our store.
■■About Business Days
Business days: Monday-Friday
Closed: Saturdays, Sundays, national holidays, and national holidays (New Year's holidays and other major holidays will be announced separately)
For inquiries, please use the form.
The following is a guideline for non-Japanese users
An online select shop that collects Asian fashion brands produced in small quantities.
The sustainability of fashion brands that produce in small quantities lies in minimizing waste of resources and reducing environmental impact during production. Avoiding overstock and waste issues associated with mass production, these brands create only what is needed, thus lessening additionally In addition, small-scale production enhances product quality and devotion, offering consumers valuable, long-lasting items. sustainable This approach embodies sustainable practices, balancing environmental care with quality.
Follow our Instagram @nnines_official and send a direct message with "[Hi NNine]" to receive a special first-time discount coupon.
*We are open to discussing sizes in advance and will gladly recommend the best fit for your needs.
*We offer multiple convenient ways to get in touch with our store, including *We offer multiple convenient ways to get in touch with our store, including , Instagram, and email.
Simply click the flag icon in the lower left corner of the store to switch to your preferred currency.
Please allow 3-10 business days for order processing. We work with the following reliable couriers to ensure your orders reach you safely.
Transit time: the duration from the moment your parcel leaves our warehouse.
-Transit time: the duration from the moment your parcel leaves our warehouse.
-Full tracking details.
-Full tracking details. -Free re-delivery in case your address was wrong.
-Full compensation if your order get lost.
-Full compensation if your order get lost -Shipping carrier: 4PX (https://track.4px.com/#/)
Here are estimated transit times for some select countries: (In principle, no customs duties are paid, but if any are incurred, they are paid by our company . . .)
United States: 8-13 BUSINESSdays (Free shipping on orders over $150.00 USD)
Canada: 10-15 BUSINESSdays (Free shipping on orders over $200.00 CAD)
Australia: 10-15 BUSINESSdays (Free shipping on orders over $150.00 AUD)
United Kingdom: 8-10 BUSINESSdays (Free shipping on orders over £130.00 GBP)
Germany: 8-10 BUSINESSdays (Free shipping on orders over €120.00 EUR)
Italy: 5-10 BUSINESSdays (Free shipping on orders over EUR120.00)
France: 10-13 BUSINESSdays (Free shipping on orders over €120.00 EUR)
Spain: 8-12 days
Singapore: 4-7 days (Free shipping on orders over $200.00 SGD)
Saudi Arabia: 6-9 days
Japan: 7-14 days days (Free shipping on orders over ¥15,000)
South Korea: 7-14 days days (Free shipping on orders over 150,000 KRW)
)
etc,, etc.
1) Shipping time does not include the 3-8 BUSINESSday processing period required to prepare your order from the date it was placed. If there is a delay in arrival from the supplier brand, it may take additional time to ship.
However, additional time may be needed for issues such as invalid addresses or customs clearance.
3) We will send you a tracking number after shipping. If you fail to receive the shipment, it can be reshipped only once. If the delivery status is Failed, please contact us.
4).Cancellations after shipping will not be accepted. If you wish to cancel your order, please contact us within 1-2 days after placing your order.
If you have any questions or need further assistance, please don't hesitate to If you have any questions or need further assistance, please don't hesitate to contact us: nnine.ec@gmail.com