Please check the FAQ below before contacting us.

I did not receive an order confirmation email.

How long does it take to receive my order?

If the above does not solve your problem, please contact us using the mail form below.

We will reply within 3 business days excluding Saturdays, Sundays, and holidays.

In case of inquiries about products you have ordered,Please be sure toOrder IDin the form below.

For customers using carrier mail (DOCOMO, AU, SOFTBANK, etc.)

Due to the security settings of each carrier, there are many cases in which we are unable to deliver e-mails.
In order to prevent problems, please use an address that can be received by a PC, such as gmail, if you have one.