Before purchase
Can I return or exchange?
In principle, we do not accept returns or exchanges after payment has been completed.
Please check the size and color before purchasing.
We inspect all items, but in the unlikely event of a defective item or shipping error, please contact us with a "photo of the defective part" attached.Inquiry Formwithin one week after you receive the product.
If the product is defective, we will be happy to return or exchange it.
Do you offer gift wrapping?
We are sorry, but we do not offer individual gift wrapping. Shopping bags can be mailed separately, please inquire.
Do you charge customs duty?
No. Customers will not be billed for customs duties. We will pay for any customs duty that may be incurred.
I am not sure about the size.
Please contact us in advance with your height and weight. We will make a proposal based on past data.
I don't know how to make a deferred payment.
1. shopping with payee: select payee on the payment page of your store (online store) *. Enter your email address and cell phone number. Enter the 4-digit verification code sent by Payday to your cell phone (SMS). Specify the number of payments (lump sum or installments). Settlement procedure completed. Confirm the payment details in the acceptance e-mail from Payday. *Payday payment may be displayed differently depending on the store. 2. payment to Payday: You can make a lump-sum payment for one month's usage in the following month. The billing amount for the current month (payment for the previous month's usage) is determined by 1:00 p.m. on the first day of each month and is reflected in MyPaidy. Billing information will be sent to you via email and SMS (short message) between the 1st and 3rd of each month. The payment method can be found in MyPaidy after the billing amount is fixed on the 1st of each month and in the billing notice sent between the 1st and 3rd of each month. Please pay by convenience store or bank transfer by the 10th according to the payment method listed. (Note: Payment at convenience stores is made in cash only.) If you have registered for direct debit, your billing amount will be automatically deducted on the 12th of each billing month (or the next business day if it is a financial institution holiday). Please check your billing information and debit date by e-mail and SMS between the 1st and 3rd of each month.
Do you have a physical store?
Currently online only.
Do you ship internationally?
Yes, we do! We are currently selling online in 11 countries around the world. You can switch the currency for each country. You can switch between English and Japanese.
What are your payment options?
We offer a wide variety of payment options, including credit card payment. We also offer postpaid payment after receiving your order (Paypal is also available for overseas users). (Paypal is also available for overseas users.)
Is NNine safe?
We deal in overseas brands, and shortages may occur due to the convenience of the brand. In such cases, we will issue a refund. Please be assured.
After purchase
When will I receive my order?
Approximate shipping time: 7-14 business days (excluding Saturdays and Sundays)
(Any changes will be posted on the top page of the website)
Will I receive a shipping notification?
You will receive a notification 2-4 days before your order arrives. (Depending on the timing of the tracking number shared with us by the logistics company, you may be notified after your order arrives.
I ordered but did not receive an email.
If you are using a cell phone email, you may not be able to receive our email due to the default settings.
If you do not receive any contact from us, please DM us from our installer.
I have not received an email for convenience store payment.
In many cases, we do not receive your e-mail due to your e-mail reception settings.
If you do not receive an email with information about convenience store payment after placing an order, please DM us through our store's Instagram
Some items were not included.
In order to deliver your order as quickly as possible, if you purchase multiple items, we may have to separate the items from the ones that are ready sooner. In the event of a shortage, we will refund your money as soon as possible.
In the event of a refund, when will the money be credited to my account?
1. For convenience store payments, we will ask for your bank name, branch name, and account number, and we will refund your money within 3 business days.
2. For credit card payments, the time it takes for the payment to be reflected will vary depending on the terms and conditions between you and your credit card company. Please contact your credit card company for details.
How long does it take to ship overseas?
Arrival time varies depending on the country. Please see below.
Click here for inquiry form
If the above does not solve your problem, please contact us using the inquiry form.
If the problem is not resolved on this page,Inquiry FormIf you are unable to find a solution on this page, please contact us using the inquiry form.