RETURN POLICY - ABOUT US USERS

We want you to fall in love with your purchase and we continually strive to deliver the highest quality products possible. If for some reason, you are not completely satisfied with your purchase, you may return it for REFUND or EXCHANGE it for another style within 7 days of receiving your order.

Merchandise must be returned within 7 days of receipt.
Merchandise must be unworn and unwashed.
Merchandise must have all original tags attached.
Except for quality issues, special products Clearance sale are not participating in the return policy. If your order has been paid through Store Credit or Coupon code only, please note that all products will become Final Sale or Clearance Sale and not eligible for return or refund.


Customers may begin the return process by contacting us at nnine.ec@gmail.com. 

RETURNS/EXCHANGES

You can return your product for store credit, a different product, or a refund The original shipping cost (if any) is non-refundable, in most cases.

Please note that we do not provide a shipping label on returns.

To begin your return or exchange, please contact us at nnine.ec@gmail.com

To return or exchange an item please follow the steps below:.

Include a copy of the packing slip or confirmation email from your order and note the new size or item desired. (We cannot guarantee all items and sizes will We cannot guarantee all items and sizes will be in stock for exchanges.)
Mail your return to address provided to you via email.
Once your return is received, your new item(s) will be shipped out at no additional cost or we will issue your refund.

REFUNDS

The tracking number is required once you send it back. Otherwise, the order will lose the refund service.

Refunds will be processed within approximately 5 to 7 business days after we receive your return.

  • The shipping back charges The shipping back charges are non-refundable.
  • The shipping back charges are non-refundable.
  • Except for quality issues, special merchandise does not participate in the return policy.
  • In addition, if your order is purchased through store credits offered from a previous return, the order is not eligible for free return. In addition, if your order is purchased through store credits offered from a previous return, the order is not eligible for free return.

We love, and appreciate each and every one of you.

-NNine Team